Refund policy

Comfort should feel simple.

You may request a return within 30 days of delivery. For a change-of-mind return, items must be unused, unwashed and in their original condition, with the included accessories and packaging.

Free return shipping

COZROBE covers return shipping for all eligible US returns. Email cozrobe@gmail.com with your order number and the item you want to return. We will provide a prepaid return label and the correct return address. Please contact us before mailing your item; the sender address on the parcel may not be our returns address.

Damaged, faulty or incorrect items

Contact us as soon as you notice a problem, with your order number, a description and photos if available. Stop using an item that appears unsafe or damaged. We will arrange an appropriate replacement or refund and cover any required return shipping. The unused-item condition does not prevent you from reporting a fault.

Refunds

After your return arrives, we will inspect it and email you the outcome. Approved refunds are sent to your original payment method. Your bank or payment provider may take additional time to display the refund. If you have not received an update, email us with your order number.

Exchanges and cancellations

For an exchange, contact us to arrange a return and check availability of the replacement. To request a cancellation or address change, email us promptly. We cannot guarantee changes after an order has entered processing or shipped.

This policy does not limit any rights you have under applicable law.