Shipping policy

International shipping

COZROBE accepts orders for supported destinations worldwide. Select your country or region at checkout to confirm availability and see shipping options, charges and any applicable taxes before paying. Some destinations may be unavailable.

Processing and delivery

Orders are supplied through our fulfillment partners and may ship internationally. Delivery timing depends on the product, stock availability, shipping service and destination. Supplier transit estimates do not include order processing time and are estimates, not guaranteed delivery dates.

If you need your order by a specific date, email cozrobe@gmail.com before ordering so we can check the current dispatch and delivery estimate for your item.

Tracking your order

We will email tracking information when it becomes available. Tracking updates can take time to appear after a parcel is handed to the carrier. Items in the same order may arrive separately.

Delays or missing parcels

If we cannot ship within the timeframe communicated for your order, we will notify you and offer the choice to agree to a revised shipping time or cancel the unshipped item for a refund. Contact us if tracking stops updating or your parcel has not arrived.

Address changes

Please check your shipping address carefully before paying. Email us promptly to request a correction. We cannot guarantee changes after processing or dispatch.

Returns

We offer 30-day returns for eligible unused items, with return shipping covered for eligible US returns. See our Return and Refund Policy for details.